1. All Sales Are Final

• All sales made on our website www.nychoopschool.com are final. We do not offer refunds or exchanges for any products or services once the purchase is complete.

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2. Exceptions

• In the unlikely event that you receive a defective or damaged item, please contact us within 7 days of receipt at evansirakis@nychoopschool.com with detailed information and any supporting evidence (e.g., photos). We will review your case and, if deemed valid, may provide a replacement or store credit at our discretion.

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3. Non-Refundable Items

• Gift cards

• Downloadable software products

• Services that have been rendered (e.g., consulting, coaching sessions)

• Any items explicitly marked as non-refundable at the time of purchase

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4. Cancellation

• If you wish to cancel an order, please contact us immediately at evansirakis@nychoopschool.com. If the order has not yet been processed or shipped, we may be able to cancel it. However, if the order has already been processed, shipped, or delivered, we cannot cancel the order, and the No Refund Policy will apply.

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5. Customer Responsibility

• Customers are responsible for ensuring that the correct product is purchased. We encourage you to review your order carefully before making a purchase.

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6. Changes to This Policy

• We reserve the right to modify this No Refund Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting.